Shipping & Returns
Domestic & International shipping
When will my products be dispatched?
Our turnaround time is 5 - 7 working days for standard orders & 7-10 working days for custom orders, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or P2P.
The packaging for different products is varied, but it's all eco-friendly. The vast majority of parcels ship plastic-free.
Will i be able to track my products?
Yes, all orders are sent tracked and a tracking number will be provided!
Where can i find my tracking information?
Your tracking number will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking to update for international orders.
Will I pay Custom & Import Charges?
Whilst we do our best to minimise costs you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
GUILTEEBY has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
What if my order doesn’t arrive?
Whilst it’s rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & ROW. This is because we cannot claim from shipping companies until this time.
If an order does not arrive, we always recommend checking at your local local post office. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Do you ship worldwide?
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the destination.
Returns & exchanges
Do you accept returns & exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again.
Damaged or faulty goods
What do i do if my product is damaged or faulty?
Whilst rare, it does occasionally happen. Simply email with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.
Contact us
Email: hello@guilteeby.com